2021-srw Regional Installation Coordinator
Position Overview
Provide regional customers with clear information and specific scheduling of services in a professional manner.
Essential Job Functions:
- Skilled in over-the-phone communication & ability to troubleshoot issues
- Engaging our customers to arrange appointment times for various (In-Office) services
- Provide clear and simple instructions and processes over the phone
- Ability to work with external vendors along with internal team members
- Coordinate with our Operations team to quickly resolve all user issues
- Must be proficient in Excel – pivot tables, v-lookups, formulas, etc
- Ability to multi task and effectively collaborate with resources within Operations Department
- Serve as the point person between the end user and vendors for all technical related issues
Additional Experience:
- Process flow experience
- Vizio, lucid charts, other related programs/software
- Problem solving skills
Qualifications:
- Associate’s degree or equivalent experience
- Minimum of 2 years’ experience in a customer support role
- Energetic and eager to make an impact within a competitive industry
- Experience using a CRM (or similar) system
- Proficiency in Microsoft Excel
- Extremely detail oriented
- Ability to manage simultaneous projects
PAL Listing from Kenneth Freirich '90.