2021-srw Operations Analyst
Position Overview
The Operations Analyst will work closely w/ sales & operations teams to drive strong reporting and provide insightful feedback to management. This role will work on several projects at once across various business units. Please note: HM is virtual as of current NJ opening phases. The position will be reporting 5 days a week at our Montvale HQ's one NJ phases reopen with in the State.
If you love working with data and solving problems, you’re perfect for this role!
Essential Job Functions:
- Responsible for scrubbing data for errors/inconsistencies and make recommendations to upper management on how to keep our database clean.
- Interface with sales and campaign management to coordinate sales orders in the field to ensure excellent customer service.
- Have a deep understanding of trends in data & information; able to articulate to upper management so that new processes/procedures can be implemented.
- Collaborate with third party vendors to make sure processes and information exchange are aligned with all parties in our ERP system.
- Ability to create/update/refine dashboards to quickly review project progress/make adjustments as needed; ability to clearly articulate next steps after reviewing data.
Qualifications:
- Experience using CRMs (NetSuite, Salesforce, Dynamics, etc.)
- Experience using Business Intelligence tools like Microsoft Access, SQL, Excel, Power BI, Tableau, Looker
- Obsessed with being detail oriented; a passion for being a “data detective”
- Strong drive to learn new business objectives and tools to reduce cost and increase customer success
- 1-2 years’ experience in healthcare advertising or similar field
- Bachelor's degree in Business Administration, Marketing Research, Statistics
PAL Listing from Kenneth Freirich '90.