Contact Tracer
The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers will be required to follow all scripts, policies and procedures provided by the hiring organization, and comply with Department of Public Health training regarding confidential information related to personal information.
- US resident
- Ability to exhibit a professional, positive attitude and work ethic
- Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Ability to show empathy to distressed individuals
- High school diploma, or equivalent required
- Excellent organizational and communication skills
- Ability to speak, read, and write English
- Second or multiple languages a plus
- Critical thinking and sound judgment required
- Ability to handle confidential information with discretion and professionalism
- Proficiency with computers
- Technology requirements: PC with Windows 10 and antivirus protection, and Windows Firewall; or Mac with Apple OS X 10.13 and antivirus protection; and personal mobile device to use for this job. A headset is preferred.
- Experience in clinical medicine and/or public health a plus.
- Strong preference for nurses or other clinical staff.