NYC-SRD- Digital Product Support Specialist

The Operations Data Analyst will work closely with sales operations & operations departments to drive solve complex issues with our suite of digital products. This role will require critical thinking and strong problem-solving skills.

· Work with internal and external teams to solve technical issues within our network of products nationwide

· Ensure all digital products are functioning properly in the field utilizing third party content management, tracking and analytics portals

· Responsible for scrubbing data for errors/inconsistencies and make recommendations to upper management on how to keep data in systems pristine

· Have a deep understanding of trends in data & information; able to articulate to upper management so that new processes/procedures can be implemented

· Ability create dashboards to quickly review project progress/make adjustments as needed; ability to clearly articulate next steps after reviewing data

· 2-4 years’ experience in product support or similar role

· Experience using Android or Chrome OS

· Experience using CRM, ERP, or CMS systems

· Meticulous attention to detail

· Strong Microsoft Excel skills

· Able to be calm in a very stressful environment.

· Sound judgment and critical thinking.

· Bachelor's degree in Business Administration, Marketing Research, Statistics