NYC-SRD-Customer Care Representative
Overview:
We are looking for an entry level candidate with an interest in customer service who is going to embrace the vineyard vines lifestyle. The ideal Customer Care Representative will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-past environment. Customer Care Representatives are responsible for maintaining relationships with customers, so strong communication skills are essential. Candidates who enjoy Arnold Palmers during the day and participating basketball games at night are encouraged to apply.
Functions & Responsibilities:
-Responsible for communicating with our customers via phone, email, and in person regarding online/phone orders,issues, and experiences
-Resolve customer complaints via phone, email, mail, or social media.
-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs
-Assist with placement of orders, refunds, or exchanges.
-Understand and implement exceptional customer experiences with each personal interaction
-Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador
-Assist other departments with a multitude of projects on an as needed basis
Requirements:
-Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through
-product knowledge
-Multi-tasking
-Listening, Phone skills
-Strong people skills accompanied by a positive attitude
-Must be willing to be a team player and enjoy working in a group towards common goals
-Must enjoy working in a fast paced environment
-A Bachelors degree with some experience in Sales, Marketing, or Communications is preferred
-Strong written and verbal skills
-Aptness for problem solving
NOTE: Candidates are eligible to interview for this position at Skidmore Recruitment Day in New York City, on March 22, 2019. This event is for Skidmore Seniors.