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NYC -SRD-Client Service Associate

DESCRIPTION

·        Respond to client requests for new project initiatives through our centralized technology
·        Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
·        Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
·        Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
·        Where applicable, initiate some project specifics to set the production team / individual project up for success
·        Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
·        Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
·        Serve as the central point of contact for and liaison between external client contact and internal production staff
·        Set and fulfill client expectations
·        Comply with all ISO regulations, processes and procedures
·        Potentially trouble-shoot problem projects
·        Understand and abide by individual project instructions and effectively communicate to the production team
·        Investigate client complaints where applicable
·        Discuss issues with clients and production staff and creatively problem solve to alleviate issues
·        Complete all other tasks as assigned by a manager


REQUIRED SKILLS

·        Experience in customer service
·        Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
·        Effective time management and ability to multi-task in a fast-paced environment
·        Excellent written and verbal communication skills in English
·        Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
·        Experience coordinating projects and assignment of resources a plus


REQUIRED EXPERIENCE AND QUALIFICATIONS

·        Minimum Bachelor’s degree or its equivalent
·        Strong MS Office/computer skills


DESIRED SKILLS AND EXPERIENCE

·        Knowledge of a second language
·        Fluency in a foreign language
·        Experience coordinating projects and assignment of resources a plus

NOTE: Candidates are eligible to interview for this position at Skidmore Recruitment Day in New York City, on March 22, 2019. This event is for Skidmore Seniors.