NYC -SRD-Client Service Associate
DESCRIPTION
· Respond to client requests for new project initiatives through our centralized technology
· Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
· Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
· Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
· Where applicable, initiate some project specifics to set the production team / individual project up for success
· Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
· Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
· Serve as the central point of contact for and liaison between external client contact and internal production staff
· Set and fulfill client expectations
· Comply with all ISO regulations, processes and procedures
· Potentially trouble-shoot problem projects
· Understand and abide by individual project instructions and effectively communicate to the production team
· Investigate client complaints where applicable
· Discuss issues with clients and production staff and creatively problem solve to alleviate issues
· Complete all other tasks as assigned by a manager
REQUIRED SKILLS
· Experience in customer service
· Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
· Effective time management and ability to multi-task in a fast-paced environment
· Excellent written and verbal communication skills in English
· Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
· Experience coordinating projects and assignment of resources a plus
REQUIRED EXPERIENCE AND QUALIFICATIONS
· Minimum Bachelor’s degree or its equivalent
· Strong MS Office/computer skills
DESIRED SKILLS AND EXPERIENCE
· Knowledge of a second language
· Fluency in a foreign language
· Experience coordinating projects and assignment of resources a plus
NOTE: Candidates are eligible to interview for this position at Skidmore Recruitment Day in New York City, on March 22, 2019. This event is for Skidmore Seniors.