NYC -SRD-Account Manager

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. 

·        Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

·        Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information

·        Generate daily mailings to prospective clients using updated and accurate spreadsheets

·        Cold call prospective clients

·        Attend trade shows, conferences, events, and functions relating to the industry in order to develop contacts and leads

·        Utilize social skills and standing to best represent TransPerfect in order to make a positive impression on prospective clients

·        Constantly represent TransPerfect to all existing contacts to best create a positive brand and generate interest through word-of-mouth marketing strategies

·        Creatively problem solve to improve current new business development strategy

·        Assist DBDs with counter negotiation following a customer complaint, as well as with day-to-day tasks ranging from faxing, photocopying and answering telephone calls

·        Maintain a professional demeanor at all times with existing and prospective clients

·        Enter new jobs into the “Jobs Database”

·        Create and deliver accurate and complete Job Toolkits, using TransPerfect’s existing template

·        Negotiate rates and deadlines with prospective and current clients

·        Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

·        Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

·        Bill completed jobs in a timely fashion

·        Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

·        Investigate with production any claims of poor quality or questions from clients after a translation has been completed

·        Forward all customer feedback to production and management

·        Utilize creative skills to improve various processes within and between sales and production

·        Aggressively pursue due and overdue unpaid revenue from clients via phone calls, letters and other creative methods to make certain that clients pay in a timely manner

·        Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data

·        Be knowledgeable in the translation industry including leaders, competitive data, proposal formats, competitive rates and marketing strategies

·        Perform other special projects or duties when required

 

·        Excellent written and verbal English communication skills

·        Minimum Bachelor’s degree or equivalent

·        Excellent problem solving and analytical skills

·        Strong interpersonal skills

·        Effective time management

·        Customer support experience

·        Satisfactory results on company proofreading and writing tests

·        Personality test matches sales’ requirements

 

·        Prior sales experience

 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.